These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.
You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.
We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.
Copyright & Intellectual Property
The contents or the herbs of grace.co.uk website are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Herbs of Grace UK Limited.
We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team on 01507 205002. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
Description of Products
The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.
The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Herbs of Grace are able to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by negligence.
If the products ordered weigh in excess of 1kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on 01507 205002 from the UK or +44 1507 205002 from outside the UK within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). Customers in the Channel islands are required to select the island name in the "Country" drop down menu in order to be VAT exempt. In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility isprovided by HSBC Business and operates on a secure network.
Credit Card Payments will be pre-authorised during the check-out procedure but the amount will not be charged until the complete order is ready to be dispatched. If items are unavailable from any reason the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment.
Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.
Practitioners. Retailers & Therapists
Herbs of Grace UK Ltd offer a range of discounts and services to qualified practitioners of alternative, complementary, nutritional, or beauty therapies. For further information on our practitioner service please contact our mail order team on 01507 205002. Please be aware that Practitioners are requested to call our mail order team to place their orders and receive their discounts.
Products by Internet
You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us. By placing an order you agree to accept our terms and conditions.
We are unable to ship tinctures outside of the United Kingdom, this includes the Channel Islands.
We are unable to ship pessaries outside of the EU.
Any orders placed that we cannot fulfil will be cancelled and you may incur a charge for the issue of a refund.
Products by Post (Telephone Mail Order)
Herbs of Grace UK Ltd aim to operate a reliable mail order service. Orders are taken by telephone on freephone 01507 205002 and can usually be dispatched the same day. If you wish to place an urgent order for a special delivery please call us to place the order and confirm the exact date/time for delivery.
Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Registration & Password
You must ensure that the personal information you provide when registering on herbsofgrace.co.uk is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on the website or by contacting our customer service team on 01507 205002.
When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team on 01507 205002. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.
If you are not completely satisfied with any of the products that you have purchased from Herbs of Grace UK Ltd you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Herbs of Grace UK Ltd will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Herbs of Grace UK Ltd will replace any items damaged upon delivery but may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department on freephone 01507 205002 within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.
Herbs of Grace welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in writing to: Herbs of Grace (UK) ltd, Old Post Office, The Green, Revesby, Lincolnshire, PE22 7NA
Security & Privacy
We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party.